We ship via USPS Monday through Friday, excluding holidays. Shipping charges are nonrefundable.
We ship by USPS First Class and Priority Mail. Please allow up to 14 days for your order to be sewn and shipped. Should you need your item expedited, please contact firstname.lastname@example.org.
International orders ship via First Class Mail and can take up to 3 weeks to deliver. Hatton Henry is not responsible for items lost or damaged in transit. The customer is responsible for all customs and import charges.
We accept returns on online purchases within 7 business days of their delivery. All returned merchandise must be unworn, unused and in original condition to quality for a refund. Allow 7-10 days for processing. Sale items are nonreturnable.
SHIP RETURNS TO
web store returns
1506 s. 5th street
austin, tx 78704
In your return package, please include your name, mailing address, email address and phone number. Packages must be insured and traceable; Hatton Henry is not responsible for any returned merchandise not received.
Unfortunately, we don’t offer exchanges at this time. If you're not satisfied with your purchase, please follow the returns process and then contact us at email@example.com. We'll be happy to help you choose another bag.